Data Retention & Deletion Policy

Effective 9 July 2026

This policy explains how long Safe Welkin Limited retains data on the DeCompass Platform and how deletion is handled. It supports our commitments under the Privacy Policy and Data Processing Agreement.

1. Retention principles

We retain data only for as long as necessary for the purpose it was collected, to provide the Platform, and to meet legal, accounting or regulatory requirements.

2. Retention periods

Data category	Retention
Active account & Customer Data	For the duration of the subscription
Customer Data after termination	Available for export for 30 days, then deleted or anonymised within 90 days
Security & audit logs	Up to 12 months (longer where required for investigations or law)
Billing & financial records	Up to 7 years (statutory)
Backups	Rolling backups expire on a defined cycle, typically within 35 days
Marketing contact data	Until consent is withdrawn or after a period of inactivity

3. Deletion and export

Customers can export Customer Data before the end of the post-termination export window. Deletion is performed across primary systems and propagates to backups as they expire. Certain records may be retained where required by law, in which case they are isolated from active processing.

4. Requests

To request export or deletion, contact [email protected].